TERMS AND CONDITIONS, PRIVACY POLICY, AND COOKIE POLICY

**Last Updated: April 30, 2026**

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PART I: TERMS AND CONDITIONS - PRIVATE TOURS MODULE

These Terms and Conditions (“Agreement”) constitute a legally binding agreement between **BookinPro** (“Company,” “we,” “us,” or “our”) and the business entity or individual (“User,” “Licensee,” or “you”) purchasing a license to use the BookinPro platform, specifically the Private Tours and Transportation Suite modules.

ADDENDUM A: TERMS FOR STRICTLY PRIVATE TOURS SOLD THROUGH YOUR BOOKINPRO STOREFRONT

This Addendum applies to **strictly private tours** offered by the tour operator (the “Operator,” “you”) and booked by end customers (“Guest(s)”) through your BookinPro-powered storefront (each a “Booking”). This Addendum is intended to be presented to Guests as the Operator’s customer-facing terms for private tours. In the event of any conflict between this Addendum and the rest of Part I (which primarily governs the Operator’s license and platform use), this Addendum governs as to Guest bookings for private tours.

1. LICENSE GRANT AND SCOPE

1.1. **One-Time License:** Subject to the terms herein, BookinPro grants you a non-exclusive, non-transferable, perpetual license to use the BookinPro SaaS platform for a single custom-branded storefront. 

1.2. **No Subscription Fees:** This license is provided under a one-time investment model. No recurring monthly software subscription fees ("Cloud Taxes") apply to the core license, subject to any third-party processing fees (e.g., Stripe).

1.3. **Private Tours Module:** The license includes access to the Transportation Suite, specifically configured for Private Tours, allowing for real-time availability syncing, custom pricing engines, and guest management.

2. PLATFORM USAGE & RESPONSIBILITIES

2.1. **Account Integrity:** You are responsible for maintaining the confidentiality of your administrative credentials.

2.2. **Service Fulfillment:** BookinPro provides the software infrastructure. You are solely responsible for the actual fulfillment, safety, and execution of the private tours booked through your storefront.

2.3. **Custom Domains & SSL:** BookinPro provides automatic SSL certification for custom domains linked to the platform. You are responsible for maintaining the underlying domain registration.

3. PAYMENTS AND FINANCIAL TERMS

3.1. **Stripe Integration:** All commerce transactions are powered by Stripe. You must comply with Stripe’s Connected Account Agreement. BookinPro is not liable for payment disputes, chargebacks, or processor outages.

3.2. **Finality of Sale:** Given the nature of the software-as-a-service and the one-time license model, all license purchases are final and non-refundable unless otherwise required by law.

A1. BOOKING CONFIRMATION (PRIVATE TOURS)

A1.1. **Offer and Acceptance:** A Booking is not confirmed until (i) payment is successfully processed via **Stripe**, and (ii) the Guest receives a confirmation message (on-screen and/or by email) showing the tour details.

A1.2. **Accuracy of Booking Details:** Guests are responsible for providing accurate contact information, pickup/location details (if applicable), and any requested participant information. The Operator is not responsible for service issues caused by inaccurate or incomplete details provided by the Guest.

A1.3. **Private Tour Scope:** Private tours are offered exclusively to the Guest’s party. The Operator may set minimum/maximum group sizes, start times, route options, and inclusions/exclusions as displayed at checkout. Any special requests are not binding unless expressly confirmed by the Operator in writing.

A1.4. **Changes by Guest:** Any requested changes (date/time/participant count/pickup location/itinerary) are subject to Operator availability and may result in price adjustments. If a price difference applies, the Guest authorizes the Operator to collect the additional amount via Stripe (or to issue a partial refund where applicable) consistent with these terms and applicable law.

A2. CANCELLATION POLICY (PRIVATE TOURS) — 48-HOUR NOTICE FOR FULL REFUND

A2.1. **Guest Cancellation for Full Refund:** Guests may cancel a Booking for a **full refund** if the cancellation request is received **at least forty-eight (48) hours** before the scheduled start time of the private tour (the “48-Hour Window”).

A2.2. **Cancellations Inside 48 Hours / No-Show:** Cancellations received **less than forty-eight (48) hours** before the scheduled start time, or failure to appear at the agreed meeting point/time (“no-show”), are **non-refundable**, unless otherwise required by applicable law or the Operator expressly agrees otherwise in writing.

A2.3. **How Refunds Are Issued:** Approved refunds are issued to the original payment method and processed via **Stripe**. Refund timing depends on Stripe and the Guest’s bank/payment provider. Stripe processing fees may be non-refundable to the Operator (and therefore may be deducted from the refund to the extent permitted by law and Stripe’s rules).

A2.4. **Operator Cancellation / Reschedule:** If the Operator cancels a tour for any reason within the Operator’s control and cannot provide a mutually acceptable reschedule, the Guest will receive a full refund. If the Operator offers a rescheduled date/time and the Guest declines, the cancellation will be treated as a Guest cancellation for refund purposes under A2.1, provided the decline occurs before the tour start time.

A2.5. **Force Majeure / Safety Cancellations:** The Operator may cancel, delay, or modify a tour due to events beyond the Operator’s reasonable control (including severe weather, natural disasters, road closures, governmental actions, civil unrest, public health emergencies, or safety concerns). In such cases, the Operator will use commercially reasonable efforts to reschedule. If rescheduling is not feasible, the Operator will issue refunds consistent with applicable law and the Operator’s stated policy for force majeure circumstances.

A2.6. **Chargebacks and Payment Disputes:** Guests agree to contact the Operator first to resolve refund or service issues before initiating a chargeback. The Operator may provide booking records, cancellation timestamps, and tour details to Stripe and/or the payment network to contest improper chargebacks.

A3. LIABILITY LIMITATIONS (OPERATOR) FOR PRIVATE TOURS

A3.1. **Assumption of Risk:** Guests acknowledge that tours may involve inherent risks (including transportation-related risks, walking on uneven surfaces, outdoor conditions, and interaction with third parties). Guests voluntarily assume all such risks to the maximum extent permitted by law.

A3.2. **Limitation of Liability:** To the maximum extent permitted by law, the Operator will not be liable for indirect, incidental, special, consequential, or punitive damages, including lost enjoyment, lost profits, or substitute services, arising out of or related to the Booking or tour.

A3.3. **Third-Party Services:** The Operator is not responsible for acts or omissions of third parties outside the Operator’s control, including venue operators, restaurants, attractions, suppliers, rideshare services, airlines, hotels, or other third parties, even if such services are suggested or arranged as part of the tour.

A3.4. **Property:** Guests are responsible for their personal property. The Operator is not liable for loss, theft, or damage to personal items, except to the extent caused by the Operator’s gross negligence or willful misconduct where such limitation is prohibited by law.

A3.5. **Health and Fitness:** Guests are responsible for ensuring they are medically and physically able to participate and for disclosing relevant limitations or allergies when requested. The Operator may refuse participation to any person whose condition may pose a safety risk.

A3.6. **Maximum Liability Cap (Where Permitted):** To the maximum extent permitted by law, the Operator’s total aggregate liability for claims arising out of or relating to a Booking will not exceed the total amount paid by the Guest for the applicable private tour.

A4. CUSTOMER CONDUCT (PRIVATE TOURS)

A4.1. **Respectful Behavior:** Guests must behave respectfully toward guides/drivers/staff and other members of their party and must comply with all reasonable safety instructions and rules.

A4.2. **Prohibited Conduct:** The Operator may refuse service, end the tour, or remove a Guest (without refund where permitted by law) for harassment, threats, discrimination, violence, property damage, illegal activity, intoxication that creates a safety risk, or any conduct that endangers any person.

A4.3. **Timeliness:** Guests must arrive on time to the designated meeting point. Delays may shorten the tour duration without refund. If applicable, wait times are at the Operator’s discretion and may be limited for operational or safety reasons.

A4.4. **Compliance With Laws:** Guests must comply with all applicable laws, including local regulations, venue rules, and safety requirements. Guests are responsible for obtaining any required travel documents, permissions, or identification (if applicable).

A4.5. **Minors:** Where minors participate, an adult guardian must be present and remains solely responsible for the minor(s) during the tour.

A5. STRIPE PAYMENT PROCESSING DISCLOSURE (PRIVATE TOURS)

A5.1. **Payment Processing:** All Booking payments are processed through **Stripe**. The Operator may rely on Stripe to process payments, refunds, and fraud checks. Payment authorization is subject to Stripe’s and the card network’s rules.

A5.2. **Taxes and Fees:** Any applicable taxes, fees, gratuities, surcharges, or add-ons will be disclosed at checkout where required. The Operator is responsible for determining and remitting any taxes applicable to its tours.

4. INTELLECTUAL PROPERTY

4.1. **Ownership:** BookinPro retains all rights, title, and interest in the platform’s code, modules, and no-code environment.

4.2. **Licensee Content:** You retain ownership of your branding, customer data, and tour descriptions uploaded to the platform.

5. LIMITATION OF LIABILITY

5.1. **No Warranty:** The platform is provided "as is." BookinPro does not guarantee uninterrupted service or specific commercial results.

5.2. **Indemnification:** You agree to indemnify BookinPro against any claims arising from your operation of private tours, including personal injury or property damage involving your tour participants.

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PART II: PRIVACY POLICY

1. DATA COLLECTION

We collect information necessary to provide the booking services, including:

*  **Administrative Data:** Name, email, and business details of the Licensee.

*  **Customer Data:** Information provided by your end-users (tour guests) during checkout, including contact details and booking preferences.

*  **Transaction Data:** Processed via Stripe; we do not store full credit card numbers on our servers.

2. USE OF DATA

Data is utilized to:

*  Facilitate the booking and commerce functionality of the storefront.

*  Sync real-time availability across modules.

*  Provide technical support and platform updates.

*  Process payments and prevent fraud.

3. DATA SHARING

We do not sell user data. Data is shared only with essential third-party processors (e.g., Stripe for payments, AWS/Hosting providers for platform stability) or when legally mandated.

4. SECURITY

BookinPro implements industry-standard encryption and automatic SSL for all storefronts to protect data in transit. However, no electronic transmission is 100% secure.

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PART III: COOKIE POLICY

1. WHAT ARE COOKIES?

Cookies are small text files stored on your device to enhance site functionality and user experience.

2. HOW WE USE COOKIES

*  **Essential Cookies:** Necessary for the operation of the booking cart, login sessions, and secure checkout.

*  **Functional Cookies:** Remember your custom branding settings and dashboard preferences.

*  **Analytics:** Used to monitor platform performance and identify technical issues within the modules.

3. THIRD-PARTY COOKIES

Our payment processor, Stripe, may use cookies to facilitate secure transactions and fraud detection.

4. MANAGING COOKIES

Users and end-customers can manage cookie preferences through their browser settings. Note that disabling essential cookies may prevent the booking engine from functioning correctly.

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**Contact Information:**

For legal inquiries regarding these documents, please contact:

**BookinPro Legal Department**

Website: bookinpro.com